Terms & Conditions

 

Terms & Conditions

Shipping and Handling
Shipping times may vary. Please allow 4-6 weeks for special order or larger items, 7-14 business days for smaller packages, depending on availability and your shipping area. Expect longer delivery times to arrive for orders shipped to Alaska and Hawaii. We have special, discounted pricing with UPS and the US Postal Service and we pass these discounts along to our customers.

• Drop-ship items - many of our products are drop-shipped directly to our customers by our suppliers. Drop-ship orders are normally shipped within 5 business days. Some limitations apply to certain delivery areas. Drop-ship items are clearly designated as drop-ship and are not eligible for gift-wrap service.
  
  
• Larger or heavier items - Items over 24" in any dimension or over 10 lbs. may require additional shipping time and/or higher shipping fees than our standard shipping schedule, depending on the supplier or product itself. Email us through our Contact Us page for a shipping quote and other information before placing your order.
  
• Clearance or Discontinued items - items that have been discontinued by either us directly or by our suppliers. These items can be found in all categories but can also be found in our Clearance section exclusively, separate from other items. Clearance items are not eligible for returns, exchanges, or refunds and are available in designated limited quantities.

• Additional shipping costs may be incurred on larger or heavier items, depending on your delivery location. You will receive an email invoice requesting payment of any additional shipping charges when your order is packed and ready for shipping. This requires you to complete online checkout to pay the additional shipping fees. We do not have access to your credit or debit card information to add charges manually. We are required to wait the minimum 72-hour cancellation term required by law before your order is placed with or released to our suppliers for shipping.
  
  
• Shipping times may vary by supplier but will generally be within our 7-14 business days as stated in our Terms of Sale OR you will be notified if a delay is expected or the item is on backorder. Cancellation or item substitution will be offered at that time. You will also receive an email notification when products are drop-shipped as well as the delivery tracking information. All drop-ship products are designated in our product descriptions and supersede our standard shipping fees.
  
  
• We no longer ship to Canada due to high shipping rates and/or taxes, duties, and additional entrance fees that cannot be calculated in advance by our shipping vendors.

Overnight or Express shipping is available at an additional charge based on weight and location of delivery. Email us for a quote prior to placing your order online.

All packages valued at over $50.00 will be shipped with additional insurance coverage at no additional charge. We provide Delivery Confirmation/Tracking on all packages shipped by the US Postal Service, UPS or FedEx. We select the best price provider unless a specific shipper is requested by the customer.

Our base shipping rates are published to give you an estimate for shipping for small parcels (under 10 pounds to US lower 48 states) and is collected at the time of checkout. Shipping rates to some areas are higher and will be reflected during checkout.

Our base shipping fees apply to the first item and are as follows and are based on the purchase total and regional delivery destination calculated during checkout. Multiple items in the same order may incur higher shipping rates. You will be notified if your package is considered over-sized and/or heavier than the base shipping paid will cover. We will invoice you the difference via email to pay securely online. 

$0.00 - $20.00: $9.95
$20.01 - $40.00: $10.95
$40.01 - $60.00: $12.95
$60.01 - $80.00: $14.95
$80.01 - $150.00: $18.95
$150.00 - $250.00: (will be determined and billed to you prior to shipping)

Small parcel orders that total over $250.00 will be contacted and charged actual shipping rate using the most economical means available, unless otherwise requested. Larger packages (over 10 pounds or with any dimension over 27 inches) are shipped by actual weight, dimension and delivery location. Email us for a quote prior to placing your order. Customers will receive an email notifying them of their shipping status. Published rates above are an estimate only. Our shopping cart will charge shipping rates according to order total and delivery location only. Additional shipping may be due.  

Please allow 7-14 business days for shipping notification for in-stock items or open stock items. Open stock items are ordered bi-monthly on an "as-needed" basis, meaning we do not inventory those items in our warehouse(s). In stock orders are shipped in the order received, normally 3-5 days. In-stock items or discontinued items are denoted by the description and number of items currently in stock (i.e.: (3) in stock.)

Please allow 4-6 weeks for backordered items or special order items. We will provide an estimated date we expect backordered items and will give you the option to cancel or wait for those items to return to inventory. Items that are found to be sold out or no longer available or will be refunded immediately upon the buyer's request if request is received within 72 hours of store's notification of non-available status. Store credit may be given toward other merchandise if customer so chooses.

Orders that are abandoned, are returned by the shipper and are unclaimed, the customer does not pay additional shipping charges due when required or does not respond to correspondence regarding an order within 6 months of the purchase date will be given a store credit toward other merchandise to be used at a later date and the merchandise ordered will be returned to stock. Late order cancellation and refund approval is at the discretion of the store in all instances. 

Refunds for products received or late cancellations are at the discretion of the store in all instances. The store will notify customer of product availability status via email as soon as is possible. It is the customer's responsibility to check and respond promptly to email from the store to avoid shipping delays and/or invalid refunds and/or unauthorized cancellation requests. A minimum $10.00 late cancellation fee (or 15% of the purchase amount) is deducted from any refund amount  (when approved) if the cancellation is requested after the 72 hour policy. Drop-ship items are not eligible for late cancellation. 

Cancellations must be received in writing by email from the original purchaser using a valid email already on file. No exceptions. We respond to all email requests within 1 business day in most instances. Open stock seasonal, holiday, or special-order merchandise is not eligible for late cancellation, returns, refunds, or exchanges. No exceptions.

Shipping to US postal addresses only. Higher shipping fees may apply to orders shipped to Alaska and Hawaii. Please respect that we do not ship to Canada or overseas addresses. Please do not ask for special consideration nor place your order using "USA" as your country of billing. Your order will be canceled, and the sale voided. Due to issues with damages in transit, the high cost of return shipping, and because we do not refund for shipping costs of any kind and we do not honor overseas purchases. You may, however, request by email that your order is shipped to any US shipping address or to any US customs shipping clearinghouse of your choice to which you can then arrange to forward your merchandise to you via Air Mail. Additional shipping fees may apply if your shipping address is changed after your order has processed. 

We currently ship from our primary location in New Port Richey, FL. Shipping charges are calculated based on warehouse address and may or may not be the same address for returns or exchanges. 

****Please note: we have the right to cancel any order, refuse sales, or refuse service to any customer at any time, with or without cause. 

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Payment Methods
We accept Visa, Master Card, Discover, American Express, Shop Pay, and Apple Pay through our on-line, secure, encrypted shopping cart via Shopify. Your billing information must match your bank card, credit card, or e-Check account information. No exceptions. This protects you and us from unfortunate charge-backs due to identity theft and credit card fraud. If we receive a security alert for mismatched or invalid information, your order will be canceled, and the payment authorization will be voided. No exceptions. We are required to report potential fraud to our payment processor for any other security concerns for which customers do not respond to our email correspondence or cannot provide the corrected billing address after multiple attempts. 

No one other than our employees can see or has access to your personal information and never to your credit card information when you submit the information through our secure shopping cart. Your billing address must match to confirm payment. There are several security features in place to verify secure and correct payment information. Your billing address is the address where you receive your statement. However, your ship to address can be to any valid US address of your choice. Shipping addresses are verified through the United States Postal Service and Google Earth. We cannot verify your identity when a PO Box address is used. 

All transactions are processed through our secure credit-card processing center through Shopify. In an effort to ensure secure, confidential credit card payment for all our customers, we no longer take credit card information over the phone. We will be glad to set up your profile and process a convenient, online invoice from which to pay securely through our secure, encrypted payment processor. You have complete control of all confidential information within your profile at all times. 

Please note: We do not share our customer lists or other data other third parties. Shop with confidence and receive the privacy you deserve. Sorry, no CODs. No overseas payments. For the safety of our business and workers, no warehouse order pick-ups. No third-party payments accepted. No cashier checks, personal checks, or money orders will be received as payment at this time. Sorry, no mail orders accepted, and we do not have a paper catalog. Our website is our live, virtual catalog that is updated weekly. 

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State Sales Tax
Florida residents are required to pay sales tax of 7% for purchases shipped to Florida shipping addresses only. This will be added at the time of purchase on-line and will be included in your credit card charges.

Merchandise Returns
Order cancellation is required in writing within 72 hours of purchase or a 15% restocking fee (minimum of $10) will be applied against the refund amount.

Merchandise may be returned to the store for refund of the purchase price if returned in the original box, packaged securely, and in the original condition for which it was received. A 15% restocking fee (minimum $10) may apply.

Merchandise returns request must made within 10 days of delivery/acceptance date. Please contact the store for the RMA (return merchandise authorization code) so that there are no delays or refusals for accepting your return. Unmarked returns will be refused. Exchanges and store credits are available, but buyer is responsible for the return shipping costs if for any other reason than damaged or defective upon receipt. We do not refund for shipping costs as part of a routine return or exchange.

Some of our larger items are drop shipped so that means the store cannot inspect all merchandise prior to shipment. If damage occurs but was NOT the direct result of mishandling during shipping, please contact the store for instructions on how to return your purchase for exchange. Notification of all damages or shortages, must be reported within 3 days of delivery acceptance, no exceptions. Credits that are issued due to non-response by a buyer for merchandise no longer available will be issued and notified by email for use towards other merchandise at the request of the buyer for an indefinite amount of time. Refunds to credit or debit cards are only available for up to 180 days from the date the order is placed. 

Damage Claims
Damages, shortages, missing, or defective items not related to damage that occurred in shipping must be reported within 3 business days of receipt. Proof of damage or defect is required within 10 days of receipt for replacement and/or refund. Damage claims require the cooperation of the customer to provide images, documentation, etc. to file a valid claim with any and all carriers. Customer must retain box, packaging, packing materials, or any damaged merchandise until we advise otherwise. If no proof of damage or loss can be provided by the customer, the order is not eligible for a refund, exchange, or other claim. NO EXCEPTIONS!

Image Copyright Disclaimer
All product images, designs, and/or descriptions of products on this website belong exclusively to Buffalo Trader Online and/or our wholesale product suppliers and are used with written permission of each. No images are to be copied, transferred, or otherwise shared anywhere on the Internet without express written request and permission by Buffalo Trader Online pursuant to the laws contained in Title 17 of the United States Copyright Code.

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Our Green Policy

Invoices & Packing Slips
We do not include an invoice or packing slip with your order unless shipped by a drop-ship supplier. Buffalo Trader Online prefers to communicate directly with customers via email and to save on unnecessary paper usage and printing costs, we ask that customers retain a copy of their order from email if they so choose. Your order is checked carefully for content against the master order record before it is sealed and shipped to you. Your order number is included on the shipping notification received via email when your order ships.

Shipping Costs
Whenever possible, Buffalo Trader Online strives to ship your order to you via the most cost-effective method possible, utilizing on-hand shipping supplies. We mainly ship via USPS 1st Class, Priority Mail, Parcel Select (Ground), UPS Ground, and FedEx Ground/Home Delivery where available. Feel free to ship to your work address for security reasons. FedEx Express or UPS Overnight or UPS 2-Day shipping is also available upon request for an additional "RUSH request fee" but is not available for all merchandise. Contact the store directly for details or a quote to your delivery address. Larger orders are shipped only when the order is complete unless we receive a written request that asks otherwise. Additional shipping fees may be due for separate shipments. You will be notified by email of any delays relating to backorders or out-of-stock items to last for more than 14 business days. Item descriptions will specify backordered items as "out of stock" that exceed 14 business days. Cost efficient shipping helps us keep our costs down and those savings are then passed on to you through continued low prices and discounted shipping costs.

Shipping Boxes
We constantly strive to recycle and re-purpose all packing materials, boxes and other shipping supplies to save money and keep our customer shipping rates as low as possible and hopefully to keep less shipping refuge from being deposited into landfills. This is yet another way we keep our prices lower for our customers.

Record-Keeping
An electronic copy of your order can be obtained at any time by logging into your profile and/or purchase with us. Once you have logged in, all of your purchases and payment history is there for your review, and we will retain all sales records for no less than 3 years for your convenience.

We would also ask that our customers pass along our cost-cutting and conservation efforts through re-purposing. Re-use our shippers, cardboard, Styrofoam peanuts, shredded paper materials and such when possible. We thank you and our planet thanks you!

Buffalo Trader Online Staff

****Please note: Our Terms & Conditions may change at any time without notice. We encourage customers to read and ask questions prior to placing orders. 

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